FAQ — Payments and receipts

Payments & receipts.

I need proof of my purchase. How can I get one?

After paying, is it necessary to send the receipt?

I made a credit card payment and received an email asking for additional information. What should I do?

I can't make the payment with my credit card. Why?

I made a payment without entering the reference number indicated in the payment instructions. What should I do?

How long do I have to make the payment?

My payment was deducted from my bank account, but I didn't receive a confirmation email from PayRetailers or the credit on the website/platform. What should I do?

I am not going to make the payment of my ticket/voucher, how can I cancel the payment?

I issued a payment order on my behalf, but it was paid by a third party. Why didn't I received the credit on my account?

I made a payment to PayRetailers without issuing a payment order first on the Site. Will my credit be applied to the account?

I didn't get a response from the website/platform, what should I do?

I have an unknown charge on my bank statement, what should I do?

My payment is still not confirmed, what should I do?

If you have more questions or need help, you can contact us at atendimento@payretailers.com.